Storage Shepherds Bush Terms and Conditions
These Terms and Conditions set out the basis on which Storage Shepherds Bush provides storage and related services, which may include packing, loading, unloading, handling and transportation in connection with the storage of goods. By booking or using any of our services you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or purchases services from Storage Shepherds Bush.
We, us, our means Storage Shepherds Bush.
Services means any storage, associated removal, packing, handling, transportation or related services that we agree to provide.
Goods means the items that you deliver to us or that we collect from you for the purpose of storage or related services.
Contract means the agreement between you and us comprising these Terms and Conditions and any written quotation or booking confirmation issued by us.
2. Scope of Services
We provide storage services and, where agreed, associated removal and handling services to move goods to and from our storage facility or another location. Any collection, delivery or removal work is provided as an ancillary service to storage unless expressly agreed otherwise in writing.
All services are subject to availability, capacity, access conditions and compliance with these Terms and Conditions and applicable laws, including waste and safety regulations.
3. Booking Process
3.1 You may request a quotation for services by providing accurate and complete information about the goods, the properties involved, access conditions, timing and any special requirements. Quotations are based on the information you provide and may be revised if that information is incorrect or incomplete.
3.2 A booking is not confirmed until we have accepted your request and issued a booking confirmation. We may issue confirmation verbally or in writing, including through electronic means. At our discretion we may require a deposit or full payment in advance before confirming a booking.
3.3 You are responsible for checking that all details in the quotation and booking confirmation are correct, including dates, addresses, inventory, storage unit size and any agreed additional services. You must notify us immediately of any errors or changes. Changes may result in additional charges or, where we cannot accommodate the change, cancellation under the provisions set out in these Terms and Conditions.
3.4 We reserve the right to refuse a booking or to cancel an existing booking where we reasonably believe that the goods or the proposed use of our services may be unlawful, unsafe, or in breach of these Terms and Conditions or any applicable regulations, including waste and hazardous materials rules.
4. Quotations and Charges
4.1 Unless stated otherwise, quotations for storage and related removal services are estimates based on the information you give us. We may adjust the final charge where:
a the volume or nature of the goods differs from that described.
b access to the premises is more difficult than advised or requires extra equipment, time or personnel.
c additional services are requested or become reasonably necessary, such as packing materials, dismantling, waiting time, or additional journeys.
4.2 Storage fees are usually charged on a recurring basis, such as weekly or monthly, and are payable in advance for each storage period, unless otherwise agreed. We may review and adjust our storage rates from time to time. Any rate changes will apply from the start of the next billing period after we have given reasonable notice.
4.3 All charges are exclusive of any applicable taxes or statutory charges unless expressly stated. You are responsible for paying any such charges at the prevailing rate.
5. Payments
5.1 Payment terms will be set out in your quotation or booking confirmation. Unless otherwise agreed in writing, payment for storage and any associated removal or handling services is due in advance of the service date or the start of each storage period.
5.2 Payment must be made using an accepted payment method and in the currency specified by us. We reserve the right to decline certain payment methods or to request cleared funds before commencing services.
5.3 If you fail to pay any amount when due, we may:
a charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.
b withhold, suspend or cancel any services, including collections, deliveries and access to stored goods.
c exercise a lien over the goods stored with us until all outstanding sums, including interest and costs, are paid.
5.4 If payment remains outstanding after reasonable notice, we may, after giving you further written notice, sell or otherwise dispose of some or all of your goods in accordance with applicable law and apply the proceeds to the unpaid charges and reasonable costs of sale and disposal. Any surplus will be made available to you on request, but you remain liable for any shortfall.
6. Cancellations and Changes
6.1 You may cancel or reschedule a booking subject to the terms in this clause. Any request to cancel or change a booking must be communicated to us as soon as reasonably possible.
6.2 If you cancel a booking for removal or collection services more than a reasonable minimum notice period before the scheduled date, any pre-paid charges may be refunded or credited, less any non-recoverable costs we have incurred. If you cancel with shorter notice, we may charge a cancellation fee reflecting our reasonable administrative and staffing costs.
6.3 Where ongoing storage services are concerned, you may terminate storage by giving us the notice period set out in your storage agreement and clearing all outstanding charges. You must arrange for the removal of all goods from our facility by the end of the notice period.
6.4 If we need to cancel or reschedule a service due to circumstances beyond our reasonable control, we will notify you as soon as practicable and offer an alternative date or a refund of any pre-paid charges for the affected service. We shall not be liable for any indirect or consequential losses arising from such cancellation, subject to applicable law.
7. Customer Responsibilities
7.1 You are responsible for:
a ensuring that you are the owner of the goods or are otherwise authorised by the owner to arrange storage and related services.
b packing and securing your goods suitably for storage and transportation, unless you have expressly booked packing services with us.
c providing accurate information about the goods, including any fragile, heavy or high-value items.
d ensuring safe and reasonable access to the premises for our staff and vehicles, including suitable parking or loading arrangements where required.
e complying with all applicable laws and regulations concerning the goods and their storage or transport.
7.2 You must not store or request us to handle any prohibited items, including but not limited to:
a perishable, infested or contaminated goods.
b living plants or animals.
c flammable, explosive, corrosive, toxic or otherwise hazardous materials, except as expressly agreed and in full compliance with relevant regulations.
d illegal goods or goods obtained unlawfully.
e waste or items intended for disposal, other than in accordance with clause 10 on waste regulations.
7.3 You must not use our storage facility or any part of it for any commercial operation, residence, manufacture, or any activity other than the passive storage of goods, unless expressly agreed by us in writing and permitted by law.
8. Access to the Storage Facility
8.1 Access to stored goods is subject to our facility opening hours, safety rules and any reasonable access procedures that we may implement. We reserve the right to check your identity and may refuse entry where we reasonably suspect unauthorised access, criminal activity or a breach of these Terms and Conditions.
8.2 We may temporarily restrict or suspend access to the facility for maintenance, security, safety, or other operational reasons. Where practicable, we will give prior notice and seek to minimise disruption.
8.3 If you are in arrears or in material breach of these Terms and Conditions, we may restrict your access to the goods until the breach is remedied, without prejudice to our other rights.
9. Liability and Insurance
9.1 We will exercise reasonable skill and care in providing storage and related removal services. Our liability for loss of or damage to goods, however caused, is limited as set out in this clause and may be further limited or excluded by any separate written agreement or insurance policy.
9.2 Unless you have arranged enhanced cover or insurance with us in writing, our liability for loss or damage to goods while in our custody or control shall not exceed a reasonable limit per consignment or per storage unit, subject to an overall maximum. Any such limits will be notified to you and form part of the Contract.
9.3 We are not liable for:
a loss or damage arising from your failure to properly pack, secure or label goods.
b loss or damage to fragile items, including glass, mirrors or delicate furniture, unless we have packed them.
c inherent defects or natural deterioration in the goods, including rust, mildew, warping or perishing.
d loss or damage caused by events beyond our reasonable control, such as fire, flood, extreme weather, industrial action, vandalism, terrorism or acts of public authorities, except where such loss arises from our negligence and cannot lawfully be excluded.
e indirect or consequential losses, such as loss of profits, business interruption or loss of data.
9.4 You are advised to arrange appropriate insurance cover for your goods during storage and any associated transportation, either through us if available or independently. You must not leave goods uninsured where required by your own policies or obligations.
9.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practical and in any event within a reasonable period after you become aware of the loss or damage. You must give us and any insurers a reasonable opportunity to inspect the goods and investigate the circumstances.
10. Waste Regulations and Prohibited Materials
10.1 We operate in accordance with applicable waste management, environmental and health and safety regulations. You must not use our services to dispose of waste except where we provide a specific waste or disposal service in compliance with such regulations.
10.2 If we agree to remove goods that you no longer require, we will do so on the understanding that such items are non-hazardous household or office goods suitable for lawful disposal or recycling. Additional charges may apply for waste handling, transportation and disposal.
10.3 You must not present for storage or removal any hazardous or regulated waste, including chemicals, oils, asbestos, clinical waste, flammable liquids, pressurised containers or electrical equipment requiring specialist treatment, unless we have expressly agreed in writing and all regulatory requirements are met.
10.4 If any prohibited or hazardous items are discovered among your goods, we may at our discretion:
a refuse to store or transport them.
b arrange for their removal, isolation or disposal at your expense, in compliance with applicable regulations.
c notify the relevant authorities where legally required.
10.5 You will indemnify us for any loss, cost, fine, claim or expense incurred as a result of your breach of this clause or any applicable waste or environmental regulations.
11. Termination of Storage
11.1 Either party may terminate the storage arrangement by giving the notice required under the storage agreement. On termination, you must remove all goods and pay all outstanding charges up to and including the final day of permitted access.
11.2 We may terminate the Contract immediately, or restrict access to the goods, where you are in material breach of these Terms and Conditions, including non-payment, storing prohibited items, endangering health and safety, or using the facility for unlawful purposes.
11.3 If you do not collect the goods at the end of the storage period or following termination, we may treat the goods as abandoned and exercise our rights of sale or disposal in accordance with applicable law and any lien we hold for unpaid charges.
12. Data Protection and Privacy
12.1 We will collect and process personal data about you only to the extent necessary to provide our services, manage our relationship with you, comply with legal obligations, and, where permitted, for reasonable business purposes.
12.2 We will take appropriate measures to protect your personal data and will not sell or disclose it to third parties except where this is necessary to perform the Contract, comply with law, or where you have given your consent.
13. General Provisions
13.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking, unless changes are required by law or regulation.
13.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
13.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially reduce the level of service you receive.
13.4 Nothing in these Terms and Conditions confers any rights on a third party who is not a party to the Contract.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Contract, the services or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract or the services, including any non-contractual disputes or claims, subject to any rights you may have as a consumer to bring proceedings in another competent jurisdiction.
