Shepherdsbush Storage Terms and Conditions

These Terms and Conditions set out the basis on which Shepherdsbush Storage provides self-storage and related storage services in the UK. By making a booking, accessing a storage unit, or using any part of the service, the customer agrees to be bound by these terms. If any part of these terms is unclear, the customer should review them carefully before confirming a reservation. The purpose of these conditions is to create a fair, transparent, and legally sound arrangement for both the customer and the provider.

In these Terms and Conditions, references to we, us, and our mean Shepherdsbush Storage. References to you and your mean the customer, account holder, or any person authorised to act on behalf of the customer. These conditions apply to all storage bookings whether made online, by phone, in person, or through any other accepted booking method. They also apply to any additional services connected to the storage agreement, unless a separate written agreement states otherwise.

The storage service is intended for lawful personal or business use only. You must ensure that all goods stored with Shepherdsbush Storage are owned by you or that you have permission from the owner to store them. You are responsible for checking that your items are suitable for storage and do not breach any legal, safety, or environmental requirements. We may refuse, suspend, or terminate storage where we reasonably believe that the goods, conduct, or circumstances create a risk or breach these terms.

Booking process

Bookings are subject to availability and are only confirmed once we have accepted your request and received any required initial payment or deposit. A booking may be made by submitting the required details, including your name, contact information, identification where requested, unit preference, storage start date, and any special requirements. We may ask for additional information to verify identity, establish ownership, or comply with legal and security obligations. The storage contract begins on the date agreed at booking or on the date you first take possession of the unit, whichever applies first.

At the point of booking, you must provide accurate and complete information. If any information changes, you must notify us promptly so the account can be updated. We rely on the details supplied by you when administering the account, issuing invoices, recording access permissions, and communicating about the service. We reserve the right to decline a booking, amend the start date, or cancel a reservation if the details provided are incomplete, misleading, or inconsistent with our operational or legal requirements.

Your booking may include a specified unit size, term length, access arrangement, and any applicable introductory offer or promotion. These details are part of the agreed service, but the exact unit allocated may differ from the example shown if a reasonable substitute is required. Any promotional price is subject to the stated conditions and may end automatically once the promotional period expires. Unless otherwise stated in writing, a booking does not guarantee a particular unit number, floor level, or exact internal layout.

Payments

All charges must be paid in advance unless we agree otherwise in writing. Fees may include storage rent, administration charges, lock fees, insurance or protection charges where applicable, and any other agreed service fees. Payment is due on the date shown on the invoice or payment schedule. If a payment is not received on time, we may charge reasonable late fees, suspend access, and take recovery action in accordance with these terms and applicable law.

You authorise us to process payments using the method you provide at booking or by any later agreed payment method. It is your responsibility to keep payment details current and ensure sufficient funds are available. If a payment fails, we may retry collection, contact you to arrange an alternative method, or require payment before allowing continued access. Any bank charges, chargeback fees, or payment processing costs caused by incorrect, reversed, or disputed payments may be recovered from you where permitted by law.

We may review and adjust our prices from time to time. Any price change will normally be notified in advance, and the revised rate will apply from the next billing period or other date stated in the notice. If you continue to use the service after a price change becomes effective, this will be treated as acceptance of the updated charge. Where a fixed-term agreement or pre-paid period applies, the price may remain unchanged until the end of that agreed period unless the terms expressly allow otherwise.

Where payments are overdue, we may exercise a lien or other rights permitted by law over the stored goods until all outstanding sums, including charges, interest, and recovery costs, have been paid. If arrears continue, we may take further steps to enforce our rights, including restricting access, terminating the agreement, and arranging sale or disposal of goods in line with the relevant legal process. Any sale proceeds will be applied first to outstanding amounts and costs, with any remaining balance dealt with according to law.

Cancellations and termination

You may cancel a booking before the storage start date by giving notice in the manner required by the booking confirmation or account terms. If you cancel after the contract has started, you must give the notice period stated in your agreement and pay all fees due up to the effective end date. Unless a separate written right to cancel applies, fees already paid for part-used periods are generally non-refundable. Any concession or refund will be made only where expressly stated in writing or required by law.

We may terminate or suspend the agreement immediately where you materially breach these terms, fail to pay amounts due, provide false information, store prohibited goods, or create a health, safety, security, or legal risk. We may also end the service if we are required to do so by law or if continued provision becomes impossible for operational reasons. If the agreement ends, you must remove all stored goods by the agreed collection date and leave the unit clean, empty, and in a condition fit for reuse.

If goods remain after termination or expiry of notice, we may continue to charge storage and associated fees for the period the goods remain on site, without affecting any other rights we have under these terms. We are not obliged to move, pack, or dispose of any item left behind unless the law allows or requires us to do so. Any action taken by us in relation to abandoned or uncollected goods will follow the applicable contractual and legal procedures.

Liability

Access to storage premises and use of units is at your own risk, except where liability cannot legally be excluded. You are responsible for insuring your goods for their full replacement value and for making sure that items are packed, stacked, and secured appropriately for storage. We do not inspect each item stored and therefore do not accept responsibility for the condition, value, or suitability of goods placed in a unit. You should keep records of your items and maintain suitable insurance cover throughout the storage period.

We will not be liable for loss, theft, damage, deterioration, infestation, mould, or other harm to stored goods unless caused directly by our proven negligence or breach of duty, and then only to the extent required by law. We are not responsible for indirect or consequential losses such as loss of profit, loss of business, missed deadlines, or emotional distress arising from the use of the service. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

You must take reasonable care of the storage unit and common areas, use the premises lawfully, and follow any written security, access, or operational instructions we provide. You are responsible for any damage caused by you, your agents, your visitors, or any person using your access code, key, or other security device. If your actions or omissions lead to loss, damage, or additional cleaning, repair, handling, or enforcement costs, you must reimburse us promptly where the law permits.

Waste regulations, hazardous items, and prohibited goods

You must not store, abandon, or dispose of waste at the premises unless we have expressly agreed in writing. All waste regulations must be followed, including the lawful segregation, handling, and removal of waste where relevant. Items left in or around a unit at the end of the agreement may be treated as abandoned goods or waste depending on their condition and the applicable law. You remain responsible for ensuring that any disposal of unwanted items is lawful and completed through approved channels.

The following items must not be stored without our prior written approval, and in many cases are prohibited entirely: explosives, flammable liquids, radioactive materials, toxic substances, perishable food, live animals, illegal goods, stolen property, firearms, and anything that may pose a danger to people, property, or the environment. You must not use the unit for unlawful activities, commercial processing that creates nuisance or contamination, or storage that breaches environmental, fire, planning, or safety legislation. If prohibited goods are discovered, we may remove access immediately and notify the relevant authorities where required.

If your goods include batteries, chemicals, oils, gas cylinders, or other potentially hazardous items, you must only store them if this is clearly permitted and if they are properly packaged, labelled, and compliant with all applicable rules. We may require evidence that such items are safe and lawful before allowing storage. Any item that leaks, emits fumes, attracts pests, or causes contamination may be removed at your expense, and you will be liable for any resulting cleaning, treatment, repair, or disposal costs.

Access, security, and customer duties

You are responsible for keeping all access credentials secure and for informing us immediately if they are lost, stolen, or compromised. We may issue replacement access devices or change access arrangements if necessary for security. You must not share credentials with unauthorised persons or allow anyone to use your unit unless they have permission from you and have complied with our identification and access requirements. We may record access activity for safety, security, and operational purposes.

You must inspect your unit when reasonably possible and report any suspected damage, unauthorised entry, or issue without delay. Failure to report a problem promptly may affect our ability to investigate and may limit any remedy available. You must also ensure that your goods remain within the unit and are not stored in corridors, loading areas, or any area not designated for storage. Where the unit is used by a business customer, the person signing the agreement confirms that they have authority to bind that business.

We may enter a unit in emergencies, where we reasonably believe there is a risk to health, safety, security, or the premises, or where entry is required by law, regulation, or a lawful authority. Where possible, we will make reasonable efforts to notify you, but prior notice may not always be possible. Any entry made under this clause will be limited to the minimum required to address the issue, protect the site, or comply with the relevant obligation.

General legal terms

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right or remedy immediately does not mean we waive that right. The agreement between you and us, together with the booking confirmation and any written amendments, forms the entire contract regarding the storage service and replaces previous discussions or representations about the same subject matter.

We may update these terms from time to time to reflect changes in law, regulation, operations, or service structure. Updated terms will apply from the date stated in the revised version or notice. Your continued use of the service after an update takes effect will indicate acceptance of the revised terms, provided that any change does not remove rights that cannot lawfully be excluded or varied without your consent.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising from or connected with the storage service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law requires otherwise. If a dispute arises, both parties should first act reasonably and try to resolve the issue through direct communication and document review before commencing formal proceedings.

By booking or using Shepherdsbush Storage, you confirm that you have read, understood, and agreed to these terms. If you do not accept them, you must not proceed with the booking or use of the storage service. These terms are intended to provide a clear and balanced framework for a lawful storage agreement, covering booking process, payments, cancellations, liability, waste regulations, and governing law in a manner consistent with UK service expectations.